Recently, staff members of the BAC were trained in the essentials and best practices for Service Excellence with a workshop by the Center for Service Excellence and Competitiveness (CSEC).
These two days of workshops sought to broaden the understanding of effective communication further, catering to the internal and external customer and more. The staff engaged in role-playing, responding with case studies, and discussing different responses in active listening scenarios. It was insightful, informative, and substantially invigorating for our staff.
